Today at Cannes Lions, Adobe (Nasdaq:ADBE) unveiled a groundbreaking suite of product innovations that power Customer Experience Orchestration (CXO)—fusing creativity, marketing and AI to deliver intelligent, scalable and connected customer experiences. CXO is the evolution of Customer Experience Management, fulfilling the promise of personalization at scale by combining the creation and development of seamless customer experiences across all touchpoints and channels, with advancements in generative and agentic AI.
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As the global creative, advertising and marketing industry converges in Cannes, creativity emerges not just as a differentiator, but as a driving force behind relevance and resonance in today’s attention-fueled economy. Adobe uniquely brings together creatives and marketers, with AI capabilities for businesses to efficiently create, orchestrate and deliver compelling interactions across any touchpoint—in real time and across millions of customers. Adobe released a playbook today, profiling how these innovations will positively impact businesses and drive the next phase of marketing transformation.
“Delivering one-to-one personalization at scale demands a powerful fusion of creativity, marketing and AI,” said Anil Chakravarthy, president, Digital Experience Business at Adobe. “We are pioneering innovations through Adobe’s AI platform that enable teams to craft the most compelling and relevant customer experiences, helping businesses drive impact and seize this enormous opportunity.”
Adobe's latest AI innovations are reshaping how businesses connect with customers and the daily work of experience makers tasked with delivering and orchestrating impactful customer engagements. This is accelerated with the rise of agentic AI, where purpose-built agents can handle repetitive content production tasks and free up time for creative ideation and strategy—unlocking capacity for marketers to scale personalization.
Leading businesses and agencies including The Coca-Cola Company, Dentsu, The Estée Lauder Companies, Lumen Technologies, Monks, Newell Brands, Prudential Financial, Publicis Groupe, Stagwell and Tapestry are leveraging Adobe AI solutions to enhance and scale standout customer experiences with greater efficiency. By shortening the delivery of compelling, on-brand and tailored content for different audiences, organizations are improving key metrics around engagement and conversion—and driving business impact.
Adobe innovations unveiled at Cannes Lions include:
Businesses are also embracing agentic AI to augment their daily work and drive better results. Adobe is innovating on the world’s most widely adopted marketing and customer experience platform, Adobe Experience Platform (AEP), to deliver built-in agentic functionality that enables marketers to orchestrate customer experiences with greater agility. The first set of capabilities are now live in the AEP Agent Orchestrator—which businesses can leverage to build, manage and orchestrate AI agents from Adobe and third-party ecosystems—including Customer Experience Language Models, Agent Operator and Knowledge Base components. These capabilities power the Data Insights Agent and Product Support Agent, which are now generally available. The Data Insights Agent empowers marketing teams to quickly deliver actionable insights across their organization, while the Product Support Agent provides an easy way to troubleshoot and navigate new product features across Adobe enterprise applications.
Adobe at Cannes Lions
Adobe's presence at Cannes Lions 2025 highlights the transformative power of creativity, marketing and AI. Through interactive experiences, insightful panels and collaborations with leading brands and platforms, Adobe showcases how innovative technology is driving the future of personalized customer experiences. Learn more here.
About Adobe
Adobe is changing the world through digital experiences. For more information, visit www.adobe.com.
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